Version: 12 January 2021
Medikey is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au .
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, and phone numbers.
This Personal Information is obtained in many ways including from clients, correspondence, by telephone, by email, via our website www.medikey.net.au, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or the policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Cookies are small pieces of computer code which a web site such as www.medikey.net.au places on a viewer’s computing environment.
Your Personal Information may be disclosed in a number of circumstances including the following:
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. You may delete your Mekikey account at any time, in which case we will delete your personal information.
When you lodge a document on Medikey, this is protected in such a way that only you can read it. If you delete a document from your account then we cannot recover it. We provide facilities to assist you if you lose your access credentials; we will identify any credentials without which your documents will become inaccessible. If you close your Medikey account, all documents in your account will be deleted and cannot be recovered. While we take precautions to minimise the possibility that you will accidentally delete documents, your ultimate control over your documents is a feature of our service, and your permanent deletion of documents is irreversible and designed to protect your privacy.
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
Medikey will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification from you before releasing the requested information.
Our service is not available to anyone under the age of 18 (“Children”).
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
If you have any queries in relation to objecting to or restricting processing of your data, you are encouraged to contact Medikey. Alternatively, you may make a formal written request to Medikey through www.medikey.net.au to object to, or restrict the processing of your personal data by Medikey.
You are able to access most of your personal data through the website and application. If you have any queries in relation to access to your information, you are encouraged to contact Medikey. Alternatively, you may make a formal written request to Medikey through www.medikey.net.au to request access to your personal data held by Medikey. Medikey will provide your personal data to you in a portable format.
This Policy may change from time to time and is available on our website. This policy was last updated on 12 January 2021.
Privacy Officer, 154 Harts Lane, Kyneton, Victoria.3444
Telephone number 0412 592 050
Office of the Australian Information Commissioner (OAIC):
Alternately you can lodge a complaint directly with the Office of the Australian Information Commissioner (OAIC) if you are unhappy with the outcome of a privacy complaint to us.
Online enquiry form: Enquiry form
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Full contact details for the OAIC are located on the “Contact Us” page on their website: https://www.oaic.gov.au/about-us/contact-us.